Welcome to our website!
The following terms and conditions govern your use of our website, including all services provided by our website. You agree to be bound by these terms and conditions by accessing or using our website. Please do not use our website if you disagree with these terms and conditions.
Use of Our Website
Our website is intended to provide users with a platform to search and book hotel reservations. You agree to use our website only for lawful purposes and in accordance with these terms and conditions. You are forbidden from using our website for any purpose that is unlawful or prohibited by these terms and conditions.
Accuracy of Information
At our company, we prioritize providing accurate and current information on our website. We are committed to ensuring the highest quality content and strive to maintain this standard at all times. Please note that while we try to achieve this goal, we appreciate that errors, omissions, or inaccuracies may occur. In such instances, we encourage you to bring them to our attention, and we will take immediate corrective action. Thank you for your understanding and for choosing our website.
Hotel Reservations
We act as an intermediary between you and the hotel. We do not own or operate any hotels listed on our website. All reservations are subject to availability and confirmation by the hotel. We do not guarantee that your reservation will be accepted or confirmed by the hotel. We are not responsible for any losses or damages that may arise from the hotel's failure to accept or confirm your reservation.
Payments - Third-Party Integration
As a part of our commitment to safeguarding the privacy of our users, we utilize third-party Expedia’s Application Programming Interfaces (APIs) to enable certain transactions on our website. These APIs are provided by trusted third-party service providers authorized to securely process financial information on our behalf.
It is our policy not to store any credit or debit card details on our website or servers. This ensures that sensitive financial data is not susceptible to unauthorized access or potential breaches. Instead, such information is transmitted directly to our third-party payment processing partners, who are responsible for securely storing and processing this information in accordance with their own security policies and practices.
Cancellations
- Packages:
If you want to call off your trip or cancel just a part of it, the process is smooth and can be taken care of online.
- Cancellation fees
If you have booked within the last 24 hours, you may be able to cancel and get back the entire amount.
If it has been more than 24 hours, your hotel provider may charge fees we'll convey to you.
If you want more information regarding cancellation fees, Do check your itinerary, as it has all information about rules and restrictions.
- Steps to cancel your hotel reservation
Step - 1: Go to My Trips
Step - 2: You will find the hotel with cancellation options.
Step - 3: Choose Cancel and follow the instructions.
For more help, contact - support@emalltravel.com
Refund Policy
If you're looking to get a refund for a canceled reservation or booking, the process may vary depending on the type of reservation you made.
- Refunds
Refunds for hotel bookings are usually processed within 24 hours from the cancellation request but keep in mind that your bank or payment service will determine when the funds become available in your account.
- Refund Status & Cycle
If you want to track the status of your refund, our Virtual Agent can help you out. Once your refund has been processed (which can take up to 24 hours), your bank or payment service will handle the rest. Note that it may take up to 7 days for the credit to appear in your account and up to 2 billing cycles for it to appear on your statement.
- Third-Party Service
If you paid with a third-party payment service or used points to pay for your booking, the refund will be credited back to your original payment method. If you were charged a deposit or partial payment, you'll be refunded for that amount minus any fees.
- Cancellation Policies
Cancellation policies may vary depending on the type of reservation. For hotels, most bookings can be refunded if canceled before the hotel's deadline. You can cancel non-refundable bookings; in this case, you will not get any refunds.
Overall, the refund process and timelines can vary based on the type of reservation you made, so it's best to check with the service provider directly for more information.
Change in Customer’s Information
We have made it easy for you to update your name or edit/add your guests’ names, and the room will be allotted accordingly. Also, if you have any special requests, you can mention them. Our policy is designed to give you flexibility and control.
Intellectual Property (IP Policy)
Our website and its content, including but not limited to text, graphics, logos, and images, are the property of our website or our licensors and are protected by copyright, trademark, and other laws. You agree not to reproduce, modify, distribute, or otherwise use our website or its content without our prior written consent.
Limitation of Liability
Our website and its content are provided on an "as is" and "as available" basis without any warranties, express or implied. We are not responsible for any losses or damages that may arise from your use of our website or its content, including but not limited to direct, indirect, incidental, punitive, or consequential damages. We are not liable for any acts or omissions of the hotel or any third-party service providers.
Modification of Terms and Conditions
We reserve the right to modify these terms and conditions at any time without prior notice. Your continued use of our website following any changes to these terms and conditions constitutes your acceptance of the modified terms and conditions.
Governing Law
Any dispute arising out of or relating to this Agreement, including the breach, termination, or validity thereof, shall be resolved by binding arbitration in accordance with the rules of the Canadian Arbitration Association. The arbitration shall be conducted in [insert city and province in which the arbitration will be held], and the arbitrator's decision shall be final and binding. The parties agree to submit to the jurisdiction of the courts of the Province of [insert province in which your company is located] for purposes of enforcing any arbitration award."
If you have any questions or concerns about these terms and conditions, please contact us at support@emalltravel.com.